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Total SEO Reviews – What our clients say about us

 

At Total SEO we pride ourselves on providing a fantastic level of service and support combined with the very best results.

We have been in business for over a decade and during this time we have helped hundreds of clients improve their website visibility, increase their traffic and get more new business from being found online.

We encourage our clients to leave reviews about their experience of working with us, this allows them to share their feedback with other businesses and also provide us with valuable comments that can allow us to celebrate a job well done, or learn what we could do differently in the future.

Below are a selection of Total SEO Reviews from our clients, you can read more on our SEO Testimonials page: www.total-seo.co.uk/seo-testimonials

Total SEO, some of our Testimonials
Graham MunnsGraham MunnsSurrey Interiors
Graham Munns – Proprietor – Surrey InteriorsI have always been sceptical of marketing and seo companies who say they can perform miracles for us but haven’t done anything and we...

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Charlie PearceCharlie PearceChat 2 Charlie
"Francesca Jolly did something no one else could do. She gained my trust and I liked her instantly. Her genuine, open, relaxed manner made me feel as if there were no obstacles that...

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Wesley PhillipsWesley PhillipsLivetel Solutions Ltd
 I am very pleased with the service so far. I have used some huge SEO companies in the past, yet none of them compare to what you guys are doing in regards to communication with me, work ethic and most importantly, results'.

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Ollie KerrOllie KerrRetro Roost (funded by The Princes Trust)
I would like to thank Total SEO & Marketing Ltd for their professional, friendly and proficient service...

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CarolinaCarolinaBenni Carol Wedding Photographer
"The team are extremely reliable and trustworthy. We have been working with Total SEO for only two months, but we can see already a big improvement in our Google ranking...

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Ryan FullerRyan FullerFuller Long Planning Consultants
“Francesca Jolly (Total SEO) has provided our company with speedy and reliable information...

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Gareth NewsteadGareth NewsteadGareth Newstead Photography
In my industry there is a large influx of enquires for wedding bookings in January and February, so wanted someone who knew what they were doing to manage a Google Adwords campaign. I found Total SEO and more importantly, Fran Jolly, to be professional yet friendly, approachable and really helpful...

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Peter J DaviesPeter J DaviesAddiction Care
“I have had such a terrible time with the previous SEO company I used. Total SEO are like a breath of fresh air...

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Carl KnichelCarl KnichelInto AV Audio Video Sales & Installation
I have been running my own business now for 9 years, and have spent so much money on countless amounts of SEO companies...

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Clair WoodClair WoodClean Slate
We were very nervous about employing a company to work on improving our Google rankings...

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John McShaneJohn McShaneMCLK Travel - Airport Transfers Liverpool
I tried my best at doing SEO myself but just could not make the first page...

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AnnalisaAnnalisaTo Have & To Hire
I have been incredibly happy with the service you guys have provided...

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I am very impressed with how smooth the whole process has been and can see the results for myself

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Matthew HaestierMatthew HaestierLandlord Lets
“After having a rough time with my previous Website and SEO company, it was a genuine pleasure...

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Jim JohnsonJim JohnsonJFL Management Training
Like many people I was deeply sceptical about SEO. If everyone is doing it then how is it an advantage? I reached the point where I new my site wasn’t getting seen...

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Tricia MatlockTricia MatlockBubbles Swimming School
Dear Simon and Michelle, In the current climate people are very quick to criticise, however not so quick to praise, with that in mind...

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Mike GriffithsMike GriffithsMG Care Executive Limited
“We had previously used another SEO company to help us with our internet campaign...

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Pat Carroll Pat Carroll C&G Services (Europe) Ltd
SEO is a dark art – don’t believe the hype – at least that’s what I thought! Embarking on trying to find a solid and reputable company that deliver what they say...

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Jeremy PerrinJeremy PerrinEntrust Insurance Services
“I can’t fault the professionalism, energy and knowledge that these guys have...

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Chris MorrisChris MorrisWayte Travel Management
“We started our SEO campaign with Total SEO in May 2013, within the first month we started to see results for some of the longer tail keywords and almost all of the keywords that we wanted to target were ranking somewhere in the top 50...

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Pip Forbes Adam and Fletcher JenkinsonPip Forbes Adam and Fletcher JenkinsonRed Squirrel Tree Surgery
“We are so pleased to have found Total SEO, especially after having so many problems with other companies...

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John BrennanJohn BrennanFruity Fitness
Thanks for changes to my site. It’s so refreshing to deal with someone like yourself. My old web developer was slow and awkward and never seemed to get what I was trying to say... 

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Stuart McCloudStuart McCloudOverland Express
“I just wanted to say a huge thank you to all the team at Total SEO & Marketing...

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Phil RimmerPhil RimmerWrightsure Insurance Services
“Having worked with Total SEO for a number of years...

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Chris LuckChris LuckPhoenix Motor Centre
Chris Luck – Phoenix Motor Centre”We have been using Francesca Jolly at Total SEO for our Google Adwords during the past year...

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Debbie PageDebbie PagePages of Tools
I had a terrible experience with another company who designed my original website and in January I was ready to give up!...

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Why reviews are important for your business

As a business owner, it is important to ensure your clients leave reviews online, there are many review websites you can choose from and depending on your industry there is generally one suited to your specific area.

Having reviews online builds trust and confidence in your company, assuming most of the reviews you get are positive it will also help potential new customers with their decision to use your service or product.

In addition, having a regular flow of new reviews online will help your trust with search engines and will benefit your SEO.

It is also worth thinking about the format of reviews, as well as the standard written review it is worth considering asking for video reviews, these can be far more engaging than the standard format. Below is a video review from one of our clients as an example.

 
How to get more reviews online

If you don’t ask for reviews from your customers, you probably won’t get many.

The first thing to do is decide where you would like to have reviews about your business shown online. Look at the various different online platforms and review sites, some are free and some require payment, then make a decision as to where you would like to encourage reviews to be written.

Do bear in mind that some review sites will allow ‘stars’ to be shown in Google search results once you have a certain number of reviews, this can make a big difference to your click through rate and how much you stand out in the search results.

Here is an example of a company standing out in the search results because their ‘review stars’ are showing.

Stars Standing Out

There are a number of methods of asking for reviews, you can even automate the process. For example an online shop might automatically send a review request a couple of days after a product has been delivered.

Another method is asking a customer when dealing face to face and get them to leave a review then and there, maybe using an iPad.

Or, if your business is done by email, you could send a link to a location where a review can be left, or even have a link in your email signature.

 
Responding to online reviews

Once you start getting online reviews about your business it is important to respond to them, whether the reviews are positive or negative, a response from the business owner shows a high level of professionalism and a caring attitude to customers.

Responding to a positive review is fairly easy, however replying to a negative review is more of a challenge.

First of all, accept that you can’t please everyone and that nearly all business will get the odd bad review, our research shows that roughly 5% of online reviews received by a sample of UK businesses are negative (1 star out of 5).

Take time to consider your response, it may be worth contacting the customer to attempt to resolve any issues, this may result in them changing what they have written online, but don’t try and ‘pay off’ or ‘bribe’ someone into doing this, it could backfire and make matters worse.

If it becomes clear that the review is going to stay live online, you need to think about the best way to reply to it.

A good strategy is to address every point, explain what went wrong and what you have done as a business to ensure it never happens again, it is worth expressing empathy. In general replies from a business owner to negative reviews are read 10 times more than the review itself, so it can be used as a marketing opportunity to show how well you step up when things go wrong.

 
Why reviews really matter

Reviews really matter to businesses, in a digital world more and more consumers carry out due diligence online, they take time to research companies and learn about other peoples’ experiences.

A strong, positive review profile can make a big difference to your business, it can also be an excellent incentive for business owners, management and staff to do the best the can to impress your customers.

In the future we anticipate that reviews will play an even more important role in consumer buying decisions.

Simon Chapple, Director at Total SEO says “We deal with many small/medium sized businesses and more and more of them have woken up to the importance of online reviews and how they can be leveraged as a marketing tool if the business does a great job. We also speak to businesses who have experienced negative reviews and offer them advice about the best way to approach the situation to ensure a positive outcome.

In the future we expect reviews to play an even bigger part in the online footprint of a business, especially with ability to leave reviews on social media.

Business owners need to be on the ball, encourage reviews from customers and take the time to respond in the most professional and appropriate way.”

Contact Simon directly at simon.chapple@total-seo.co.uk

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